Refund, Return & Cancellation Policy

Which policy applies

Dikson Paints does not take payment on this website. Where you bought the product determines whose policy governs a return or refund.

Bought on a marketplace

If you bought through a listing on Amazon, Flipkart or another store, that marketplace's return, replacement and refund policy applies, and the refund is processed by them. Start the request from your order page on that marketplace, within the window their policy allows. We are glad to help with product questions, but we cannot process a refund for an order we did not take payment for.

Bought directly from us

For direct and bulk orders, the terms agreed in your quotation apply. The general position is set out below.

Cancelling an order

An order can be cancelled at no charge at any point before it is dispatched. Tell us by phone, WhatsApp or email, quoting your order or quotation reference, and we will confirm the cancellation in writing. Where payment has already been made, the amount is returned to the account it came from.

Once a consignment has been dispatched it cannot be cancelled, and a return would be handled under the section below.

Returns

Paints and construction chemicals are batch-manufactured, and their condition depends on how they are stored and handled after delivery. We therefore accept returns in these circumstances:

• The product delivered does not match what your order or quotation specified.
• The consignment arrived damaged, and the damage was noted on the delivery receipt.
• The container is sealed, unused and unopened, and is still within its shelf life.

We are not able to accept a return where a container has been opened, partly used, decanted, tinted, mixed or diluted, or where the product has been stored outside the conditions stated on its label — the material can no longer be verified as saleable.

Raising a return

Contact us as soon as you notice a problem, and in any case before the container is opened. Please send photographs of the product, the batch details printed on the container and the delivery documents. We will tell you whether the return is accepted and how the goods should be sent back.

Refunds

Once a returned consignment reaches us and the goods have been examined, we confirm the outcome in writing. An approved refund is made to the original payment method. The time it then takes to appear depends on your bank or card issuer, which is outside our control.

Where a return is due to our error — a wrong item supplied, or damage in transit — we bear the return freight. Where goods are returned for another reason, return freight is payable by the customer.

Replacements

If you would rather have a replacement than a refund, tell us when you raise the return and we will arrange it in place of the refund, subject to availability.

If something is not resolved

If you are not satisfied with how a return has been handled, contact us using the details on the Contact page and ask for it to be reviewed. We would always rather settle a complaint directly.