Shipping & Delivery Policy

How orders reach you

Dikson Paints does not take payment on this website. Products are supplied in one of two ways, and the delivery arrangements differ between them.

Orders placed on a marketplace

Where a product page links to a listing on Amazon, Flipkart or another store, that purchase is completed on the marketplace. Packaging, dispatch, delivery timelines, shipping charges and tracking are handled by that marketplace and its logistics partners, under their own policies. Any question about a marketplace delivery should be raised through that marketplace's order page, where the tracking information is held.

Orders placed directly with us

For direct and bulk orders, supply is arranged against a written quotation. Because paints and construction chemicals vary considerably in weight, pack size and hazard classification, dispatch timelines and freight charges are quoted for each order rather than fixed in advance. Your quotation states the dispatch timeline, the freight arrangement and the destination it applies to, and we confirm it in writing before the order is processed.

Dispatch and tracking

Orders are dispatched once payment terms are met as stated in the quotation. We share the transporter or courier details, and the consignment or docket number, by WhatsApp or email as soon as the goods leave our end.

Delivery addresses and access

Please give a complete delivery address with a working contact number and PIN code. Bulk consignments are usually delivered to a transport office or godown rather than to a doorstep, and the receiving party is responsible for unloading unless the quotation says otherwise. Redelivery caused by an incorrect or unreachable address may be charged.

Delays

Transport in India can be affected by weather, strikes, regional restrictions and carrier backlogs. We pass on tracking updates as we receive them, and we will tell you as soon as we know if a consignment is running late. Timelines quoted are estimates from the carrier, not guarantees.

Damage in transit

Please examine the packaging before you sign for a consignment. If a package is visibly damaged, note it on the delivery receipt and photograph it before opening. Damage reported without a note on the receipt is far harder to claim against the carrier. Contact us the same day and we will help you pursue it.

Questions

Phone or WhatsApp us on the number given on the Contact page, quoting your order or quotation reference.